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These Terms of Service govern customer use of the Zlos online store and related order services. This store is operated by 10290 LLC. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
Zlos keeps product information for dog toys for supervised tug, fetch, and gentle interactive play focused on details a customer can verify before payment, including dimensions, materials, package contents, and intended use. Dog toys require active adult supervision and are not indestructible, edible, child toys, restraint devices, or substitutes for exercise, training, veterinary care, or behaviour advice. Select a toy too large to swallow based on the individual dog's mouth and play style, allow only the listed play format, and stop play immediately if the toy becomes small enough to swallow or develops loose fibres, cracks, punctures, detached fragments, split seams, exposed stuffing, film, or a loose squeaker. Remove damaged toys and all packaging from the dog's reach.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of the State of Florida, United States, together with applicable federal laws of the United States. This choice of law does not limit any mandatory consumer rights that apply in the customer’s place of residence. This governing law statement follows the legal business address and registration information supplied for 10290 LLC.
Product Information and Store Content
We work to keep listings for dog toys for supervised tug, fetch, and gentle interactive play accurate, practical, and easy to review. Product photos, measurements, color descriptions, materials, quantities, and care details may show small differences because of lighting, screens, production batches, or measurement methods. Dogs, treats, bowls, collars, leashes, storage baskets, furniture, and decorative accessories shown as context are not included unless the package list says otherwise. Texture, shape, rope, squeaker, or play-format descriptions do not claim dental treatment, anxiety relief, behavioural outcomes, universal breed suitability, or resistance to every chewing style. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Customers should follow the stated product use, care, safety, or installation guidance. Damage caused by misuse, improper maintenance, unauthorized changes, or use outside the product's intended purpose may affect support or return review.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through PayPal, using only the payment methods currently shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to 10290 LLC unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
Short interruptions may occasionally occur while we perform security updates, scheduled maintenance, or respond to an issue affecting a hosting or payment service. We will use reasonable care to restore access, and a temporary website interruption does not cancel an accepted order, remove an available refund right, or limit any protection that cannot lawfully be excluded.
SECTION 5 - CONTACT INFORMATION
Company Name: 10290 LLC
Store Name: Zlos
Business Address: 5941 SW 164th Court, Miami, FL 33193, United States
Email: support@zlos.shop
Phone: +1 (959) 590-0204
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore)